Thank you for shopping with Lasting Jewellery. We strive to provide you with high-quality jewellery accessories and shining customer service. In the event that you are not completely satisfied with your purchase, we have outlined our returns policy below to ensure a hassle-free return process.

1. Eligibility for Returns

   1.1. Unfortunately, due to hygiene and safety reasons, our jewellery protector is not eligible for return unless there is a manufacturing defect or an error on our part.

   1.2 Regarding our jewellery trays, we accept returns within 14 days from the date of purchase. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

2. Return Process

   2.1. To initiate a return, please contact our customer support team at admin@lastingjewellery.com. Our dedicated team will guide you through the return process and address any queries or concerns you may have.

   2.2. When contacting our customer support team, please provide the following details:

• Order number
• Item(s) you wish to return
• Reason for the return
• Any supporting information or images (if applicable

 2.3. Once your return request is approved, we will provide you with a Return Authorisation Number (RAN) and detailed instructions on how to return the item(s).

 2.4. Please ensure that the item(s) being returned are carefully packaged to prevent any damage during transit. We recommend using the original packaging or similar protective materials.

2.5. You are responsible for the shipping costs associated with returning the item(s), unless the return is due to a manufacturing defect or an error on our part.

3. Refunds

   3.1. Once we receive the returned item(s) and verify their condition, we will process your refund within 7 business days.

   3.2. The refund will be issued in the same form of payment used for the original purchase. Please note that any shipping charges incurred during the initial purchase are non-refundable.

   3.3. If you received a promotional discount or used a coupon code during your purchase, the refunded amount will reflect the discounted price.

   3.4. Please note that it may take some time for the refund to be reflected in your account, depending on your bank or credit card issuer's processing time.

4. Exchanges

   4.1. We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

   4.2. Any price difference between the returned item and the new item will be handled as a separate transaction.

5. Damaged or Defective Items

   5.1. In the rare event that you receive a damaged or defective item, please contact our customer support team immediately at admin@lastingjewellery.com. We will arrange for the return of the item at our expense and offer you a replacement or a refund.

   5.2. Please note that we may require photographic evidence of the damage or defect to facilitate the return process.

6. Final Sale Items

   6.1. Items marked as "Final Sale" are non-returnable and non-refundable.

7. Contact Us

If you have any questions or need further assistance regarding our returns policy, please don't hesitate to email us at admin@lastingjewellery.com